Swap the eSIM to a physical SIM card

If you have ordered our eSIM by mistake, for example if you find after the purchase that your phone is not compatible, you can just contact us by e-mail or Whatsapp and we swap it for free to a physical SIM card which you can collect at the Bali airport, or at one of our stores.

For a small fee it's also possible to deliver the SIM card anywhere in Bali.