If you're using an unlocked, eSIM compatible Google Pixel phone, you could potentially experience the following error messages:
If you're experiencing this type of error "Couldn't active service" , "Couldn't activate Verizon" or "Couldn't activate operator name" while trying to install or activate an eSIM data package on your Google Pixel device, it's likely because you already have an older eSIM installed.
Google Pixel phones can only use two SIMs: one physical SIM card, and one eSIM (virtual SIM card).
So if you already have eSIM installed, that means you can not install or activate another eSIM until you have removed the eSIM you're no longer using.
While your Pixel may provide the option to simply "turn off" the old eSIM, if you're experiencing the error message above, it means you must fully remove an older eSIM in order to install a new one.
How to delete an old eSIM on your Google Pixel:
1. Open the Settings app
2. Select "Network & internet"
3. Choose "Mobile network"
4. Select the old eSIM you wish to delete
5. Choose "Delete SIM"
Once you have successfully deleted your old eSIM, you can continue to to install and activate your Bikago Mobile eSIM again, and please contact our Support team if you're still having trouble.